Terms & Conditions

By using this website you agree to our Terms and Conditions. We never sell customer information. Ever. We never share personal customer lists or contact information. Period. Continue

Privacy Policy, Terms and Conditions, Shipping Protocol, and other fine print

Privacy Policy

Never

We never sell customer information. Ever. We never share personal customer lists or contact information. Period.

Always

As with all ecommerce sites, we use the magic of the web to help serve you better. This includes capturing and analyzing the information that you provide when registering and shopping (your name, email address, mailing address) as well as the information your browser automatically provides (IP address, brower types, your time zone).

We also use the magic of the web to better protect you. All credit card transactions are through a secure connection. We do not store credit card data. Personal identifying information is secure and used only for the express purposes of processing orders.

We are all about promoting excellence in the industry and helping great products reach great people. To that end, when our suppliers ask which businesses are using their merchandise, we will let them know.

Terms and Conditions

By using this website you agree to our Terms and Conditions. Please take a few moments to review the Terms and Conditions each time you visit this website. Your use of thebostonshaker.com constitutes your agreement to follow the rules laid out in the Terms and Conditions and to be bound by them.

Our Terms and Conditions may change. The Boston Shaker reserves the right to make changes to our Terms and Conditions at anytime without prior notice. Your use of this website following any changes to the Terms and Conditions constitutes your agreement to follow the rules laid out in the Terms and Conditions and to be bound by them.

Shipping

The Boston Shaker currently offers two options for domestic shipping. Customers may choose In-Store Pickup or we can ship your order via ground or priority methods. It is the responsibility of the customer to choose the shipping method more appropriate for their needs. Changing an order after it has been submitted may result in surcharges. If you have any concerns please give us a call.

International Shipping

Due to the complex customs regulations and duty rules we’re not taking new International Customers at this time. Hopefully we can send you product in the future! Thank you for your understanding.

Low Stock and Back-Orders

Occasionally low-inventory items will be out of stock before an online order can be processed. We do our best to make sure this is not the case but in the event that we cannot fulfill your order right away we will contact you as soon as possible to determine the desired course of action. Should a customer wish to for in-stock items and back-ordered items to be shipped separately, then they will be responsible for any additional shipping costs as a result of the divided order.

If you are interested in a product on our site that is currently “Out of Stock,” please contact info@thebostonshaker.com to inquire about placing an order and reserving the item when we next receive it in stock.

Order Processing

We process and ship orders Monday through Friday. Orders usually ship within 1 – 3 business days. Orders placed on holidays or weekends will usually be processed the next business day. Orders will only be shipped and processed on days that The Boston Shaker retail store is open.

Returns

If you are not fully satisfied with your order you may return the unused item within 14 days of the original order date. The item must be in saleable condition. Please give your reason for the return as well as your Web-Order, Order or Invoice number. Shipping is non-refundable.

Damaged Items

We understand that items may be damaged before they reach their final destination. It is the customer’s responsibility to inspect all packages before accepting and opening them. If there is damage to the outside packaging, take a photograph of the package, then proceed to open the package and inspect your order. If the items inside are damaged, please take additional photographs of each damaged item and contact The Boston Shaker at info@thebostonshaker.com.