Shipping & Returns

SHIPPING

The Boston Shaker currently offers two options for domestic shipping. Customers may choose In-Store Pickup or we can ship your order via ground or priority methods. It is the responsibility of the customer to choose the shipping method most appropriate for their needs. Changing an order after it has been submitted or processed may result in surcharges. If you have any concerns please give us a call.

INTERNATIONAL SHIPPING

Due to the complex customs regulations and duty rules we do not ship internationally at this time. We look do to this sometime in the future, and will be sure to let you when we are able to do so.  

LOW STOCK AND BACK-ORDERS

Occasionally low-inventory items will become out of stock before an online order can be processed. We do our best to make sure this is not the case, but in the event that we cannot fulfill your order right away, we will contact you as soon as possible to determine the desired course of action. 

If you are interested in a product on our site that is currently “Out of Stock,” please contact [email protected] to inquire about placing an advance order and reserving the item when we next receive it.

ORDER PROCESSING

We process and ship orders Monday through Friday, during our retail business hours. Orders usually ship within 1 – 3 business days. Orders placed on holidays or weekends will usually be processed the next business day. If you have specific questions, or need assistance estimating processing and shipping time, please call us for personal assistance. We'll always do our best to accommodate your situation. For holiday ordering in December, please refer to our Holiday Shipping page for more details.

RETURNS

We want you to love your new cocktail gear. If you are not fully satisfied with your order you may request a return for unused item within 14 days of the order's delivery date. Items must be unused, and in their original packaging (including seals on bitters and syrup-type products.)

To request a Return Authorization, you may submit your reason for return, along with your Order or Invoice number via email to [email protected]. Shipping is non-refundable, and customer is responsible for return shipping costs.

For items bought in-store, you may return or exchange items in-store, within 14 days of purchase, with accompanying receipt. Items returned in-store without a receipt will be given store credit at staff discretion.

DAMAGED ITEMS

We understand that once in a while, items may be damaged before they reach their final destination. It is the customer’s responsibility to inspect all packages before accepting and opening them. If there is damage to the outside packaging, we ask that you please take a photograph of the package, then proceed to open the package and inspect your order. If the items inside are damaged, please take additional photographs of each damaged item and contact us at [email protected] and we'll figure out how to make it right for you.